Privacy Policy | SHARE Mobility

The Data We Collect

SHARE collects three types of data: (1) data that you provide, (2) data produced by your use of the App, and (3) data produced by riding in our vehicles.

Data You Provide

Personal profile information that you provide when you create an account. This may include:

Your name, email address, phone number, login name and password, address, payment or banking information, government identification number, birth date, and photo.
Other information you specifically give us permission to access. This may include access to your address book or calendar.

Data Produced by Your Use of the App

Data and information that is produced when you use the service, such as location information, distance, destination, usage frequency, device information, and activity data.
Geolocation data
Employer information
Healthcare provider information
Special needs of riders, such as wheelchair needs, hearing or vision impairment, or other special need
Information from third-party data sources

Data Produced by Riding in Our Vehicles

Connected car telematics data
Camera and Video Data
City Data
Vehicle and Driver Tracking Data with Cameras and Telematics
Internet Usage Activity
Traffic and accident data

Data Collected Through Our Website

When you visit sharemobility.com or any SHARE web property, we may collect information through cookies, web beacons, tracking pixels, and similar technologies. This includes:

Browser type, device type, and operating system
Pages visited, time spent on pages, and referring URLs
IP address and approximate geographic location
Form submissions, including contact and demo request forms
Interactions with emails we send you, including opens and clicks

How We Use Data

To provide a highly efficient and reliable transportation service, SHARE collects and uses data to optimize transportation scheduling, planning, dispatching, and the rider experience. We use the data and information that we collect to:

Create a better overall transportation experience
Make scheduled transportation more reliable
Plan routes and dispatch vehicles
Measure rider satisfaction
Calculate dynamic ride fare pricing
Determine pick-up and drop-off locations
Connect you with other riders for a shared ride
Complete payment transactions and/or billing of rides to the rider or a third party (such as an employer or insurance company)
Determine the arrival time and other elements of your trip schedule
Assign vehicles and drivers to scheduled rides
Create efficient route plans for multiple riders
Track the performance of drivers
Enhance the safety and security of our users and services
Track the status of your ride before, during, and after the service
Verify the identity of riders
Verify the eligibility and qualification of drivers
Aid research and development activities internally and externally
Influence the design of the in-vehicle experience
For customer service and support
For product development
To communicate with users and to allow users to communicate with SHARE
To notify users of changes to their trip plan
To notify users of promotions
To investigate issues with users that are riders, drivers, companies, or third parties
To provide accommodations for accessibility based on individual rider needs
For legal purposes
To maintain the software application(s) with updates, version changes, bug fixes, and other modifications
For the safety and security of our riders
To determine the demand, either known or predicted, for transportation
To measure the performance of drivers and other customer support employees at SHARE
To inform insurance providers that are working with SHARE to provide insurance coverage for vehicles, drivers, riders, and general liability insurance for the company
To facilitate the transfer of information and payments between SHARE and companies that are paying for SHARE transportation services. This can include, but is not limited to: employers that receive information from SHARE about riders; healthcare providers, senior living communities, and other organizations that receive information from SHARE about riders and secondary users, such as caregivers or family members
To manage the operation of autonomous vehicles and vehicles with advanced driver assistance systems (ADAS)
To share data about in-vehicle activity with automakers and third parties
To track your activity when using SHARE mobile apps and websites with cookies, tracking pixels, and other identification and measuring tools

Marketing Communications

If you submit a contact form, request a demo, or otherwise provide your email address to SHARE, we may send you marketing communications including product updates, educational content, promotional offers, and information about SHARE services we believe may be relevant to you.

You can opt out of marketing emails at any time by clicking the "unsubscribe" link in any marketing email we send you, or by contacting us at sales@ridewithshare.com. Please note that opting out of marketing emails does not affect transactional communications related to your account or active service (such as trip confirmations, billing notices, or support responses).

We may use your contact information and behavioral data (such as pages visited or content downloaded) to segment and personalize the marketing communications we send you. This helps us send relevant content based on your organization type, use case, and stage of interest.

Cookies and Tracking Technologies

SHARE and our third-party partners use cookies, pixels, and similar technologies on our website and in our emails. These technologies help us operate the site, understand how visitors use it, and deliver relevant marketing.

Types of Cookies We Use

Essential cookies: Required for the site to function. These cannot be disabled.
Analytics cookies: Help us understand how visitors interact with our website, including which pages are visited, how long visitors stay, and where they come from. We use tools such as Google Analytics for this purpose.
Marketing and advertising cookies: Used to track visitors across websites to enable us to display relevant ads. These may be set by us or by advertising partners such as Google Ads and LinkedIn. They help us measure the effectiveness of ad campaigns and retarget visitors who have expressed interest in SHARE.

Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. Note that disabling certain cookies may affect the functionality of our website. You can also opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

To opt out of interest-based advertising from Google, visit Google Ads Settings. To opt out of LinkedIn advertising, visit your LinkedIn account's advertising preferences.

Third-Party Marketing and Analytics Tools

We use third-party service providers to help us operate our marketing and sales activities. These providers may have access to information you submit to us or that is collected through our website. Current categories of third-party tools include:

CRM and sales tools: We store contact information and engagement history in a customer relationship management (CRM) platform. This information is used by our sales and marketing team to follow up on inquiries and manage customer relationships.
Email marketing platforms: We use third-party email platforms to send marketing and transactional emails. These platforms may track email open rates, click activity, and delivery status.
Analytics platforms: We use web analytics tools (including Google Analytics) to understand website traffic and user behavior in aggregate.
Advertising platforms: We may run paid advertising campaigns through platforms including Google Ads and LinkedIn. These platforms may use cookies or pixels to measure campaign performance and enable retargeting.

Each of these providers operates under their own privacy policies. We encourage you to review the privacy policies of any third-party service you interact with through our platform.

How We Protect Data

SHARE has a data and information retention policy of 7 years for transaction data and data that is created through the usage of the apps, software, or transportation services. SHARE will retain your user account information as long as you have a valid SHARE account. SHARE accounts can become invalid if riders have unpaid account balances, violations of the privacy policy, or for any other reason determined by SHARE and its employees. SHARE can also make profiles invalid for any reason that is non-discriminatory, at the discretion of the company. An example could include negative feedback from drivers.

Your Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal data, including:

Access: Request a copy of the personal information we hold about you.
Correction: Request correction of inaccurate personal information.
Deletion: Request deletion of your personal information, subject to certain legal exceptions.
Opt-out of marketing: Unsubscribe from marketing emails at any time using the link in any such email, or by contacting us directly.
Cookie preferences: Manage your cookie settings through your browser or the opt-out links described above.

To exercise any of these rights, contact us at sales@ridewithshare.com. We will respond to verified requests within a reasonable timeframe in accordance with applicable law.

California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to request deletion, and the right to opt out of the sale of personal information. SHARE does not sell personal information as defined under the CCPA.

Changes to Our Privacy Policy

We will occasionally and regularly update this privacy policy. If you use our services after an update, you consent to the changes and the updated privacy policy. When we make changes to this policy, we will notify users of the changes through the SHARE app notifications or other electronic communication, such as email. Usage of the SHARE service, to the extent applicable by law, constitutes consent to this privacy policy and any updates.

Contact

For questions about this Privacy Policy or your personal data, contact us at sales@ridewithshare.com.