A large home improvement retailer in Louisville runs workforce commute service for hourly workers on SHARE's platform, cutting turnover and expanding the hiring pool.
The company faced a persistent workforce gap driven by geography, not wages. The facility's location and shift schedule put it out of reach for workers without a personal vehicle. Fixed-route transit did not serve the area at the hours the job required.
Without a transportation solution, the HR team was limited to hiring from a small pool of applicants who could drive themselves. That pool could not fill open roles or sustain retention. Every unfilled position cost the company roughly $12,000 per month in lost productivity, $145,000 per year, per role.
The company needed a platform that could expand the hiring pool beyond workers with personal vehicles, provide reliable commute service across varying shift schedules, and give HR visibility into ridership and program performance over time.
SHARE replaced the manual coordination that had made workforce transportation impractical. The company's transportation operators ran the vehicles; SHARE provided the scheduling infrastructure, routing intelligence, and real-time dispatch oversight from a shared system.
SHARE's scheduling platform managed employee commute trips from booking through assignment. Routes were built and updated dynamically as ridership data evolved, keeping vehicle capacity aligned to actual shift times and pickup density.
Employees book rides up to six months in advance in under 30 seconds. The rider app is available in multiple languages, giving a diverse hourly workforce reliable access to the program without requiring dispatcher involvement for each booking.
Dispatch moved from phone calls and manual coordination to a live dashboard with real-time vehicle tracking, trip status, and rider visibility. The program's operators and the HR team worked from the same system, giving everyone a single source of truth.
SHARE aligned vehicle capacity to shift schedules and actual pickup density, refining routes continuously as ridership data flowed through the platform. 95 percent vehicle seat utilization was reached within five months of launch.
Program participants saw a 62 percent increase in retention compared to non-participants, reducing the ongoing cost of turnover for a company that had previously experienced 100 percent annual attrition.
87 percent of open positions were filled after launch, including 26 roles filled directly from hiring pools the company had never previously been able to reach.
The program generated over $4.3 million in recovered productivity, with 95 percent vehicle seat utilization reached within five months of launch.
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