Major reporting interface overhaul with updated report names, new report types, and infrastructure improvements for scale.
Report names in sidebar navigation have been updated to more accurately reflect the data displayed in each report. Report names now clearly indicate whether they apply to Demand-Response (DR) or Fixed-Route (FR) operations, removing ambiguity and helping teams quickly find the data they need.
All date and time data in reports now automatically adjusts to the viewer's device timezone.
Reports now default to a 30-day filter on load.
Report subtitles now include descriptive text to clearly indicate what each visualization represents.
Table visualizations have been formatted to display additional cells. Table headers have been updated to more clearly reflect the data they represent. Date and time table headers have been split into separate columns to enable easier sorting.
Filter names have been updated to clearly reflect the data they control. Rider name filters have been added to reports containing rider-specific data.
New filters: Pickup OTP Status, Drop-Off OTP Status. New graphs: Trip Status by Date. New KPIs: Completed Trips, No Show Trips, Average Rider Wait Time, Average Drop-Off Deviation, Average Ride Duration, Passengers Served (Standard, Wheelchair, Total).
New filters: Pickup OTP Status, Drop-Off OTP Status. New graphs: No-Show Trips by Rider Name. New KPIs: Total No-Show Trips.
New columns: rider-related data to clearly identify the rider submitting feedback. New graphs: Average Trip Rating by Driver Name.
Definition update: total riders who completed a ride between the selected days, but did not complete a ride in the last 30 days. Requires a minimum of two trips overall to qualify. New filters: Number of Days Since Last Completed Trip. New columns: rider-related data, Days Since Last Completed Trip. New KPIs: Total Churning Riders.
New columns: multiple new columns providing a detailed breakdown of total trip costs on a per-trip basis.
New filters: Vehicle Name.
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Definition update: now only includes data for completed trips. In-progress trips have been removed from the dataset. New graphs: Completed Trips by Date. New KPIs: Total Completed Trips, Total Unique Riders.
New filters: Stop Name. New tables: Total Pickups by Stop Name (includes total pickups across all stops), Total Drop-Offs by Stop Name (includes total drop-offs across all stops).
New columns: multiple new columns providing a detailed breakdown of total trip costs on a per-trip basis.
New graphs: Rider Signups by Source & Date (organization-created vs. rider-created profiles). New KPIs: Total Rider Signups.
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Removed from the application because it did not accurately reflect the underlying data.